http://deliverbliss.com/2010/03/angry-customer-to-evangelist-in-six-steps/ The Business of Customer Experience Fri, 27 Jan 2012 15:53:03 +0000 hourly 1 http://wordpress.org/?v= http://deliverbliss.com/2010/03/angry-customer-to-evangelist-in-six-steps/comment-page-1/#comment-210 A Customer Experience with a Gap | Deliver Bliss - The Business of Customer Experience Mon, 19 Jul 2010 11:32:42 +0000 http://deliverbliss.com/?p=198#comment-210 [...] company like The Gap is that you have many resources at your fingertips to solve issues and turn angry customers into evangelists. Or so you would [...] [...] company like The Gap is that you have many resources at your fingertips to solve issues and turn angry customers into evangelists. Or so you would [...]

]]> http://deliverbliss.com/2010/03/angry-customer-to-evangelist-in-six-steps/comment-page-1/#comment-69 5 Things Your Customers Wish You Knew | Deliver Bliss Tue, 04 May 2010 05:42:34 +0000 http://deliverbliss.com/?p=198#comment-69 [...] I’m upset about something or there’s an emergency issue, please don’t try to tell me who is to [...] [...] I’m upset about something or there’s an emergency issue, please don’t try to tell me who is to [...]

]]> http://deliverbliss.com/2010/03/angry-customer-to-evangelist-in-six-steps/comment-page-1/#comment-59 12 Tips to Improve Customer Support Phone Calls | Deliver Bliss Thu, 22 Apr 2010 06:01:37 +0000 http://deliverbliss.com/?p=198#comment-59 [...] Anyone in a support role needs to learn pretty quickly to check their ego at the door. If you can’t easily apologize for something that had absolutely nothing to do with you, then you may want to choose another career path. For more info on apologizing and how it’s done, see this post on how to turn an angry customer into an evangelist. [...] [...] Anyone in a support role needs to learn pretty quickly to check their ego at the door. If you can’t easily apologize for something that had absolutely nothing to do with you, then you may want to choose another career path. For more info on apologizing and how it’s done, see this post on how to turn an angry customer into an evangelist. [...]

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