http://deliverbliss.com/2010/04/people-will-most-definitely-come/ The Business of Customer Experience Fri, 27 Jan 2012 15:53:03 +0000 hourly 1 http://wordpress.org/?v= http://deliverbliss.com/2010/04/people-will-most-definitely-come/comment-page-1/#comment-124 lindaireland Mon, 03 May 2010 17:26:47 +0000 http://deliverbliss.com/?p=1276#comment-124 So, so true. I've always found that the tangible part of a customer experience (the product or service itself, price, policies, etc) most directly solve a customer need - and the emotional part builds loyalty, satisfaction and advocacy. You've given us an inspirational (and emotional!) way to remember this! Thanks. So, so true. I've always found that the tangible part of a customer experience (the product or service itself, price, policies, etc) most directly solve a customer need – and the emotional part builds loyalty, satisfaction and advocacy. You've given us an inspirational (and emotional!) way to remember this! Thanks.

]]> http://deliverbliss.com/2010/04/people-will-most-definitely-come/comment-page-1/#comment-68 lindaireland Mon, 03 May 2010 12:26:47 +0000 http://deliverbliss.com/?p=1276#comment-68 So, so true. I've always found that the tangible part of a customer experience (the product or service itself, price, policies, etc) most directly solve a customer need - and the emotional part builds loyalty, satisfaction and advocacy. You've given us an inspirational (and emotional!) way to remember this! Thanks. So, so true. I've always found that the tangible part of a customer experience (the product or service itself, price, policies, etc) most directly solve a customer need – and the emotional part builds loyalty, satisfaction and advocacy. You've given us an inspirational (and emotional!) way to remember this! Thanks.

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