Comments on: Mind the Gap in your Customer Experience

By: Who's Your Gladys

Who's Your Gladys — Wed, 19 Jan 2011 11:25:53 +0000

[...] the same day. I was pleased to receive an email from Nordstrom, but wasn’t too surprised after my experience with Gap had yielded similar [...]

By: Nordstrom Nails Service Recovery | Deliver Bliss - The Business of Customer Experience

Mon, 10 Jan 2011 14:06:58 +0000

[...] same day. I was pleased to receive an email from Nordstrom, but wasn’t too surprised after my experience with Gap had yielded similar [...]

By: The Perception Baseline and Its Impact on Customer Experience | Deliver Bliss - The Business of Customer Experience

Mon, 02 Aug 2010 15:48:52 +0000

[...] on the absurd phone service Apple offers through AT&T (it may be coming), but I was quick to ridicule The Gap when they failed to provide a consistent experience across [...]

By: The Power of Social Media...and an Apology | Deliver Bliss - The Business of Customer Experience

Mon, 19 Jul 2010 07:06:44 +0000

[...] wrote a post a couple of weeks ago about a poor experience my wife had at The Gap. I thought it was a good story that conveyed the importance of consistency [...]

By: Tim Sanchez

Tim Sanchez — Tue, 06 Jul 2010 06:17:20 +0000

Spot on about channel conflicts and empowerment Barry. Thanks for the great comment.