Comments on: 17 Ways to Win Your Customers’ Hearts Forever

By: In Praise of Slow | Deliver Bliss - The Business of Customer Experience

In Praise of Slow | Deliver Bliss - The Business of Customer Experience — Mon, 22 Nov 2010 11:40:34 +0000

[...] couple more minutes on the phone with them. Make sure they’re taken care of. Take time to do something special once in a while. And throw away that calls handled per hour metric. It’s ruining the customer [...]

By: A Customer Experience with a Gap | Deliver Bliss - The Business of Customer Experience

Wed, 30 Jun 2010 05:28:12 +0000

[...] a previous post about winning your customers’ hearts we learned that every interaction creates a personal reaction. This means that every customer [...]

By: Tim Sanchez

Tim Sanchez — Wed, 09 Jun 2010 02:47:58 +0000

I like # 20 a lot. Thanks Michael.

By: Tim Sanchez

Tim Sanchez — Tue, 08 Jun 2010 21:47:58 +0000

I like # 20 a lot. Thanks Michael.

By: Michael Franz

Michael Franz — Tue, 08 Jun 2010 15:29:00 +0000

# 19 Be kind
# 20 Send thankyou notes to the secretaries and assistants, too.
# 21 Help your client make career