About
Hello and welcome to DeliverBliss.com, a customer experience blog that focuses on customer service, leadership, and word-of-mouth strategy.
My name is Tim Sanchez and I believe that a remarkable customer experience is the ultimate form of marketing. For reference, there’s a picture of me right over there.
No, not the donkey. Very funny. Who let that jackass in here anyway?
Anyhow, thanks for checking out Deliver Bliss; I’m very excited and passionate about this site and its purpose.
What is the purpose?
The purpose of this blog is to get down to the business of customer experience and help us deliver bliss to our customers every single day.
Why should I listen to you?
Oh wow, who said that? Listen, I don’t claim to be an expert (although we’ll discuss some experts’ ideas here), but I have a dedication for treating customers right and providing great service. I believe that leadership skills and a quest for continuous improvement will lead you to great things in your career and home life. I hope you share that same passion and that we can learn from each other.
What else do you do?
I am the General Manager of ABIS Consulting Group, an enterprise software and consulting firm in Houston, TX. I’ve been with ABIS for over six years; I started out writing technical documentation, moved into training and consulting, became a program manager, and now I do all of that with a different title. Nice, huh?
Our clients expect a lot from our products and services. I assume yours are much the same. Consistently delivering a high-value product and managing customers’ perceptions is hard. Real hard. Especially in an industry that doesn’t have the best customer experience track record.
And yet, I still have this crazy idea that my clients should be blissfully happy with me and my company. Am I crazy? Maybe a little, my wife tends to think so, but that’s beside the point. The truth is that it’s possible and we can make it happen.
Can I contact you?
Of course! The best way is to send an email to timsanchez [at] deliverbliss [dot] com. You can also use the contact form a little further down this page to send me an email. Yes, I read all of them. Yes, I reply to all of them.
You can also find me on Twitter and LinkedIn.
Sounds good, give me more!
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