I do a lot of reading online, maybe more than I should. Not all of these are necessarily “customer experience blogs,” but all of them provide insight into the mind of the customer, and inspiration for better customer experiences.
My current favorites are marked with a 
.
Update: Check out the Easy Ways to Follow section at the bottom of this post for an official Twitter list of every author and an RSS feed that includes new posts for every blog.
Best Customer Experience Blogs
21st Century Business – Written by Ted Coine, the Savvy Capitalist.
360Connext Blog – Written by Jeannie Walters, founder of 360Connext.
Amazing Service Guy – Written by Kevin Stirtz (and many others).
Annie Said – Written by Annie Tsai, Director of Client Services for Demandforce and Founder of CXPBootcamp.
The Bailey WorkPlay Blog – Written by Chris Bailey, founder of Bailey WorkPlay.
Beyond Philosophy – Written by Colin Shaw (and others), Founder of Beyond Philosophy and author of three books on Customer Experience.
Brian Vellmure’s CRM Strategies Blog – Written by Brian Vellmure, Principal/Founder of Initium LLC.
Chris Nordyke’s Blog – Written by Chris Nordyke, owner of Chris Nordyke State Farm.
Church of the Customer – Written by Ben McConnell and Jackie Huba, authors of two great books on customer experience and Principals at Ant’s Eye View.
Conversation Agent – Written by Valeria Maltoni, a brand strategist and new member of the team at Powered.
Creating Devoted Customers with Imaginative Service – Written by Chip Bell and John Patterson, widely respected consultants and authors of two books on customer service and loyalty.
Cultivating Your Customers – Written by Mark Price, founder of M Squared Group.
Customer Bliss – Written by Jeanne Bliss, President and Founder of Customer Bliss. Author of I Love You More Than My Dog and Chief Customer Officer.
Customer Excellence – Written by Eric Jacques, a client satisfaction manager and customer service excellence advocate.
Customer Experience Crossroads – Written by Susan Abbot, founder of Abbott Research & Consulting.
The Customer Experience for Profit Blog – Written by Linda Ireland, owner of Aveus.
Customer Experience Matters – Written by Bruce Temkin, a former customer experience researcher at Forrester and founder of The Temkin Group.
Customer Experience Optimization – Written by Lynn Hunsaker, head of ClearAction.
The Customer Revolution – Written by Laurence Buchanan, who works for Capgemini in CRM and Social CRM in the UK.
Customers Rock! – Written by Becky Carroll, founder of Petra Consulting Group. Be sure to check out Customers Rock! radio.
Customer Service Stories ..and other thoughts – Written by Barry Dalton, Vice President Innovation & Architecture at Telerx Marketing.
The Dawna MacLean Consulting Blog – Written by Dawna MacLean, owner of Dawna MacLean Consulting.
Dennis Snow’s Blog – Written by Dennis Snow, an author and full-time speaker, trainer and consultant on customer service.
The Experience Factor X Blog – Written by Jen Kuhn and Kelly Ketelboeter, co-founders of The Experience Factor.
The Flurry Blog – Written by John Bergquist, founder of Flurry Creations.
GasPedal’s Word of Mouth Marketing Blog – Written by the folks at GasPedal.
Good Experience – Written by Mark Hurst, founder of Creative Good and the GEL conference.
Jed Langdon’s Blog – Written by Jed Langdon, a customer service star from across the pond.
Joseph Michelli’s Blog – Written by Joseph Michelli, author of The Starbucks Experience and The New Gold Standard.
Maximum Customer Experience – Written by Kelly Erickson, owner of Vision Points.
Michael Hyatt’s Blog – Written by Michael Hyatt, CEO of Thomas Nelson.
Mindshare Technologies Blog – Written by Nate Bagley (and others).
Mitch Lieberman’s Blog – Written by Mitch Lieberman, President and CEO of Comity Technology Advisors.
Paul Greenberg’s Blog - Written by Paul Greenberg, the godfather of CRM and author of CRM at the Speed of Light.
The Perfect Customer Experience – Written by Dale Wolf, owner of the Cx Institute.
Retail Contrarian – Written by Doug Fleener, principal of Dynamic Experience Group.
Return Customer – Written by Joe Rawlinson, a Senior e-Commerce Strategist at National Instruments.
Scott McKain Viewpoint – The Ultimate Customer Experience – Written by Scott McKain, author of several books and co-founder of the Value Added Institute.
Service Encounters Onstage – Written by Chris Reaburn, Director of Business Development at YRC Worldwide.
Service Untitled – Written by Douglas Hanna, Customer Service Manager at Hostgator.
Seth Godin – You know.
Six Pixels of Separation – Written by Mitch Joel, author of the book by the same name and President of Twist Image.
Smith+Co Customer Experience Blog – Written by Shaun Smith, author of Managing the Customer Experience and founder of Smith+Co.
The Social Customer Manifesto – Written by Christopher Carfi, VP at Edelman Digital.
Social Media Experience (in Spanish) – Written by Carlos Molina, Corporate VP of Innovation and Consultancy at IZO System.
Social Strategy & Design – Written by Karl Long, founder of Tiny Levers.
The Stella Service Blog – Written by the fine people at Stella Service.
Steve Curtin’s Blog – Written by Steve Curtin, a professional speaker, consultant and Customer Enthusiast at Steve Curtin, LLC.
Tom Peters’ Blog – Written by Tom Peters.
Transforming the Customer Experience – Written by Kristina Evey, founder and owner of Centric Strategies.
Vovici Blog – Written by Jeffrey Henning, founder of Vovici.
Who’s Your Gladys – Written by Marilyn Suttle and Lori Jo Vest, co-authors of the book by the same name.
Wim Rampen’s Blog – Written by Wim Rampen, a consultant with a passion for the social customer and a member of the Editorial Board 2010 at Customer Think.
Write The Company – Written by an unknown.
Zappos Blogs: CEO and COO Blog – Written by Tony Hsieh and Alfred Lin.
Two Easy Ways to Follow
- Follow the Customer Experience Twitter List of all the authors listed here.
- Subscribe to the Customer Experience RSS Feed that aggregates all of the blogs into one feed.
Are you reading a blog that should be included on this list? Let me know in the comments.
25 Comments
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What a fantastic list! I read Jed's and Seth's on a regular basis – I will have to have a proper look at some of the others soon.
Rob
Thanks Rob. It took considerably longer than I thought it would to put together, and I'm sure I missed several that should be included.
Hi Tim, if you're not reading and following her work, I recommend Jeannie Walter and 360Connext:
http://www.360connext.com
Perfect, thanks Chris! I've added it to the list. I also added Dawna Maclean's blog. Good stuff!
Great Post Tim, thanks for sharing. I found some new entrees. Looks like the European CE blogs and sites are lacking in the list (probably because Europe is behind in CE thinking & strategy…) – apart form Shaun Smith. Maybe we should work also on a European list.
Regards,
Ronald de Jong
Ripples Business Development
Great list Tim and thanks for adding me amongst all of these fantastic bloggers! This is a fantastic resource. I would also add Kelly Ketelboeter and Jen Kuhn's the Experience Factor http://theexperiencefactor.com/the-x-blog/
Thanks for including us on your list! I appreciate what you do to make exceptional customer service practices available to those looking for ways to make a difference.
A European list would be great. I have a couple UK blogs here, but I'm sure you know of many more. Let me know if you get something together, thanks.
You're exactly right about Kelly and Jen. So many great people out there, it's hard to remember them all. I'll add it to the list.
Thanks Marilyn, love what you and Lori do!
Thanks for including me in this tremendous collection of customer experience voices, thinkers and leaders. As a regular reader of your blog, you definitely need to add Deliver Bliss to this list also!
You win the award for most creative blog on this list. Keep the hits coming.
Considering it took me 45 min to make sure I was connected by RSS and Twitter to all these folks, gives me an idea of how long it took you to compile this list, thank you doesn't give you enough appreciation.
Thanks for the comment Michael. It surprised me how long it took. I figured it would be one of the easier posts I'd write, but it ended up being pretty time consuming. I'm going to put together a Twitter list and publicly shared RSS feed as well. I'll update this post with those links when I'm done.
What a great list, and thank you for sharing it with us.
I would add Joseph Michelli's blog at http://josephmichelli.com/blog. Joseph is the author of The Starbucks Experience and The New Gold Standard. For retailers, I write a lot about the retail customer experience at The Retail Contrarian. http://www.retailcontrarian.com/
Thanks again.
Doug Fleener
Tim, thanks for including Return Customer on your list. I even got a star! Awesome. It is an honor to be included with these other great blogs.
Great list Tim.
I would have put a star next to Michael Hyatt's blog. It is one of my favorites.
One blog that I've been reading a lot lately is Chris Brogan's (http://www.chrisbrogan.com/) blog. Brogan's blog is almost like Seth's blog. One of those that you just have to read.
Thanks for this great compilation! I must put a plug in for http://stellaservice.wordpress.com/, a very informative, fresh outlook on customer service.
Hey Joe, I always enjoy the Return Customer. You do a great job with it.
I'll admit that I'm subscribed to Chris Brogan's blog. I read most of what he writes. Not sure why I left it off, but it just didn't feel right for this list.
I like Hyatt's blog too, it probably deserves a star, or at least a half one.
Great list of blogs here. May I also suggest mine which is http://www.thecustomeradvocate.co.uk/
Exactly the kind of list I was looking for!
Retail Confidential blog from the author of the book of the same name, covering insight, practical guidance, anecdotes, etc from customer service to leadership to people development. Site linked to my Twitter contributions @JoeCushnan that cover retail related and general comments.
The Retail Confidential blog link is http://tinyurl.com/2wjxle5
I work for ResponseTek and we are on of the leaders in the CE space in Canada and Europe. We have recently started expanding into the US and my CEO, Syed Hassan, has a blog I’d like to include in this list.
Syed’s blog
http://syedhasan.typepad.com/
ResponseTek website
http://www.responsetek.com/index.asp