The Best Customer Experience Links consolidate and filter my weekly online reading and tweeting to give you the best of the best.
This week’s links feature an expert’s prediction on next year’s customer experience trends, a great story on the power of the unexpected, and the job description of a Chief Love Officer.
8 Customer Experience Trends For 2011
Bruce Temkin discusses his eight “megatrends” and what will happen with them in 2011. Bruce’s knowledge of the customer experience industry is second to none; be sure to check this one out.
Want Your Customers To Talk Sizzle Or Steak?
Wim Rampen addresses word of mouth in today’s social economy and what you really want your customers to be talking about.
The power of the unexpected
Steve Curtin shares a great story that exemplifies the power of being remarkable and delivering the unexpected.
Measuring customer experience: 5 metrics for the third step
Linda Ireland continues her Measuring the Customer Experience series with five metrics for the third step, Demonstrating Your Solution.
Chief Love Officer
Robbin Phillips wonders what effect a new executive role could have in our companies.
How about you…is there a link you’d like to share?
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as gururaj on 
Greetings from the UK! Hope it’s not too cheeky to post one of my own. It’s 25 statistics on customer expectations and attiotudes to service for 2011:
http://www.businesszone.co.uk/blogs/andyhanselman/compete-or-get-beat/25-statistics-customer-expectations-and-attitudes-service-20
Would love to hear other people’s views
Perfect, thanks Andy!
I believe wholeheartedly with this one: “74% of customers would be prepared to pay more for a product if it came with better service.”