Top Five Customer Experience Links #4

Top Five Customer Experience Links #4

The Best Customer Experience Links consolidate and filter my online reading to give you last week’s best customer experience articles.

This week’s links feature an example of a remarkable service recovery, a user experience lesson from Seth Godin, and the best top ten list I’ve seen all year (yes, it’s the second week of the year, but still, it’s awesome).

1
Listen – All Business is Personal

Joseph Michelli serves up a quick reminder to the importance of personal care for staff and customers.

2
Sadly stuck with the status quo

Seth Godin goes in depth to show Jet Blue’s failings with online user experience. He gives many examples of what not to do, but the bottom line is that what we think is “good enough” often times isn’t for our customers.

3
I’m (Accidentally) an Incompatible Customer

Chris Reaburn shares a personal story about hotel customer experience and what can (and should) be done to prepare for unusual service problems.

4
Ten Compelling Reasons to Deliver an Amazing Customer Service Experience

As the title promises, Shep Hyken delivers a fantastic top-ten list to kick off the new year.

5
Here, take my car.

Steve Curtin writes about a service situation at a car dealership and how great service recovery can create customer loyalty.

Honorable mention: I wrote a guest post on John Berquist‘s blog last week. Check it out if you have time; it’s titled, “Tech Enables, People Serve.”


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