This post is the start of a new series that shares the best customer experience links I came across last week.
I do a lot of sharing on Twitter, but like many tweets, they’re often lost in the shuffle. This weekly series is going to consolidate and filter those tweets to give you the best of the best. I hope you find something valuable here.
An inspirational message from Tom Peters, a marketing mail-out you won’t forget, and a billionaire’s take on customer service are some samples of what to expect in this week’s edition of Best Customer Experience Links.
Strategy: Hold ‘em and Fold ‘em
Tom Peters discusses the value of persistence and why the old saying, “Know when to hold ‘em and know when to fold ‘em” is bad advice. You have to admire his wisdom and passion; he’s truly one of the best people you can follow for advice.
Customer Conversation in a Service Economy
Valeria Maltoni discusses how service differentiates your business from another.
A Marketing Mail-Out You Won’t Forget
Clint Davis, a professional photographer, designs an inspirational and remarkable marketing campaign.
Measuring Customer Experience: 5 metrics for the First Step
Linda Ireland, co-owner of Aveus and author of Domino, reviews five important metrics for measuring the first step in customer experience, triggering the need.
Why Customer Service Matters
Richard Branson discusses the value of great communication and customer service in an organization and how it benefits both customers and employees.
Alright, your turn now. In the comments, share one link you’ve come across recently that we should know about.
Sign up for the Newsletter
Follow Tim on Twitter
Subscribe to the RSS Feed
Little Hinges on 
Pretty nice post. I just stumbled upon your blog and wanted to say that I have really enjoyed browsing your blog posts. In any case I’ll be subscribing to your feed and I hope you write again soon!