Archive for Customer Experience

Top 20 Help Desk Software Solutions

Top 20 Help Desk Software Solutions

One of the first things I did when I started my new job last year was to find a help desk software solution to help manage both internal and external tickets. My search eventually led me to Freshdesk, but there are a lot of other great solutions out there.

Remember, the best solution for you is going to depend on your specific needs. Continue Reading

The Redwood and the Apple Tree
The Secret to Being Remarkable...
12 Reasons Bad Customer Service Isn't Your Fault
What Drives Customer Loyalty
The Passion Derivative
Sharing is Good Business
Confused about Customer Experience
20 Questions for your Customer Experience