Archive for Customer Service

Top 20 Help Desk Software Solutions

Top 20 Help Desk Software Solutions

One of the first things I did when I started my new job last year was to find a help desk software solution to help manage both internal and external tickets. My search eventually led me to Freshdesk, but there are a lot of other great solutions out there.

Remember, the best solution for you is going to depend on your specific needs. Continue Reading

The Redwood and the Apple Tree
12 Reasons Bad Customer Service Isn't Your Fault
Winning with Social CRM in B2B
How To Take Notes and Wow Customers a.k.a. Evernote and Livescribe Kick Ass
The Truth About Customer Satisfaction
Customer Complaints, A Company’s Favorite Gift
Nordstrom Nails Service Recovery
Top Five Customer Experience Links #4