Archive for Social Media

Are You a Social Homer?

Are You a Social Homer?

Social CRM - A Definition for Dummies

Social CRM – A Definition for Dummies

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Blog Posts
- May 11, 2012
  The Secret to Being Remarkable…
- December 8, 2011
  12 Reasons Bad Customer Service Isn’t Your Fault
- October 3, 2011
  What Drives Customer Loyalty
- August 22, 2011
  The Passion Derivative
- August 8, 2011
  Sharing is Good Business
- July 25, 2011
  Confused about Customer Experience
Comments
- Saurabh Khetrapal on The Secret to Being Remarkable…
  Remarkable usually gets rewarded. Being remarkable helps you stand out and be noticed and remembered...
- Telecom audit rainbow information systms on 12 Reasons Bad Customer Service Isn’t Your Fault
  I love this post! You'd think customers would be a little considerate when you've not raised your vo...
- Little Hinges on 12 Reasons Bad Customer Service Isn’t Your Fault
  Hi Tim, I agree any business should consider these as unacceptable excuses for giving bad customer s...
Tweets
- You can’t have engagement without inclusion j.mp/JlqELQ via @enthused 6 days ago
- Why ask why? j.mp/IVG8aW 6 days ago
- Sorry NPS, I’m not buying (it).. j.mp/Jlq7JA #cem #cx #nps #custserv via @wimrampen 6 days ago
- New Blog Post: The Secret to Being Remarkable… bit.ly/JI8ZfA 1 week ago
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