Archive for Technology

Apple iPad - Essential Apps and Accessories

Apple iPad – Essential Apps and Accessories

04/06/2010 | 11 Comments

Sony vs Apple - A Customer Experience Showdown (Part 2)

Sony vs Apple – A Customer Experience Showdown (Part 2)

03/26/2010 | 12 Comments

Sony vs Apple - A Customer Experience Showdown (Part 1)

Sony vs Apple – A Customer Experience Showdown (Part 1)

03/24/2010 | No Comments

Social CRM - A Definition for Dummies

Social CRM – A Definition for Dummies

03/10/2010 | 2 Comments

Newer Entries »

Blog Posts
- December 8, 2011
  12 Reasons Bad Customer Service Isn’t Your Fault
- October 3, 2011
  What Drives Customer Loyalty
- August 22, 2011
  The Passion Derivative
- August 8, 2011
  Sharing is Good Business
- July 25, 2011
  Confused about Customer Experience
Comments
- bert thomas on Zappos Airlines – A First Class Ticket to Customer Experience
  Yes there is always..always.... more room for change within the airline busness. BUT it must start w...
- Dave Kellogg on What Drives Customer Loyalty
  Interesting exercise but humans are famous for doing what they think they will do -- unless the food...
- Joe Roselle on 12 Reasons Bad Customer Service Isn’t Your Fault
  Tim: You hit the nail on the head! Do you want to know how many reasons there actually are for bad c...
Tweets
- Exceeding expectations or solving customer problems: What’s more important? http://t.co/WXgFt4FU via @lindaireland #cem #custserv 1 day ago
- @enthused Thanks Steve. Hope all is well with you. 2 days ago
- Disruption and Opportunity http://t.co/jaMxlqkN via @buchanla 2 days ago
- What Does God Think about Productivity and Project Management? http://t.co/rWgTQHYQ 3 days ago
- @jeanniecw Netflix bombed (but is recovering nicely) b/c they lost sight of their core biz as their customers see it. Perception is key too. 4 days ago
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