Welcome to Deliver Bliss

Deliver Bliss is a customer experience blog that focuses on customer service, leadership, and word-of-mouth strategy.

There are millions of different blogs clamoring for your attention, so let me start off by thanking you for landing here. I hope you find something that helps both you and your customers; that’s why this site exists and that’s what this site delivers. If you’re passionate about customer experience, enjoy useful tips that work in real life, and maybe need a little inspiration from time to time, then I think you’ve landed in the right place. You can check out some of the more popular posts if you’re curious where to start.

This blog is for people that are…
  • Passionate about remarkable customer service
  • Curious about customer experience design
  • Searching for practical tips that really work
  • Looking for some inspiration
  • Willing to challenge the status quo
  • Interested in connecting with other linchpins

The Secret to Being Remarkable…

 |  by  |  Customer Experience  |  No Comments  |  Share
The Secret to Being Remarkable...

Is to be willing to do what others will not.

Apple was willing to put design in front of features.

Zappos was willing to ship free both ways and put culture before profits.

Amazon was willing to build a platform instead of a product.

The greatest customer service story ever told was about a company willing to do what others were not.

Remarkable doesn’t mean successful — one doesn’t necessarily lead to the other, but they sure seem to get along well together.

Enjoy this? Get the Newsletter.
12 Reasons Bad Customer Service Isn't Your Fault
What Drives Customer Loyalty
The Passion Derivative
Sharing is Good Business
Confused about Customer Experience
20 Questions for your Customer Experience
Summer Reading List
Here I Am