http://deliverbliss.com/newtons-law-of-authenticity The Business of Customer Experience Thu, 17 May 2012 18:11:13 +0000 hourly 1 http://wordpress.org/?v= http://deliverbliss.com/newtons-law-of-authenticity/comment-page-1#comment-4898 Confused about Customer Experience | The Lemonaid Stand | Small Business News Sun, 29 Apr 2012 00:16:25 +0000 http://deliverbliss.com/?p=1924#comment-4898 [...] touchpoint. Advertisements are communications that directly affect customers’ expectations. Authentic advertising sets realistic expectations, while outlandish claims of grandeur often ruin the [...] [...] touchpoint. Advertisements are communications that directly affect customers’ expectations. Authentic advertising sets realistic expectations, while outlandish claims of grandeur often ruin the [...]

]]> http://deliverbliss.com/newtons-law-of-authenticity/comment-page-1#comment-4381 Confused about Customer Experience | Deliver Bliss - The Business of Customer Experience Mon, 25 Jul 2011 12:03:25 +0000 http://deliverbliss.com/?p=1924#comment-4381 [...] touchpoint. Advertisements are communications that directly affect customers’ expectations. Authentic advertising sets realistic expectations, while outlandish claims of grandeur often ruin the [...] [...] touchpoint. Advertisements are communications that directly affect customers’ expectations. Authentic advertising sets realistic expectations, while outlandish claims of grandeur often ruin the [...]

]]> http://deliverbliss.com/newtons-law-of-authenticity/comment-page-1#comment-686 Best Customer Experience Links - Week 2 | Deliver Bliss - The Business of Customer Experience Sun, 05 Dec 2010 14:45:02 +0000 http://deliverbliss.com/?p=1924#comment-686 [...] Reyna discusses authenticity and what it means to find and embrace your authentic voice. It’s an inspirational post that [...] [...] Reyna discusses authenticity and what it means to find and embrace your authentic voice. It’s an inspirational post that [...]

]]> http://deliverbliss.com/newtons-law-of-authenticity/comment-page-1#comment-236 Customer Experience Simplified | Deliver Bliss - The Business of Customer Experience Tue, 27 Jul 2010 06:23:54 +0000 http://deliverbliss.com/?p=1924#comment-236 [...] The messages we send to our customers must be authentic. [...] [...] The messages we send to our customers must be authentic. [...]

]]> http://deliverbliss.com/newtons-law-of-authenticity/comment-page-1#comment-217 Managing the Value in Customer Experience | Deliver Bliss - The Business of Customer Experience Wed, 21 Jul 2010 14:28:56 +0000 http://deliverbliss.com/?p=1924#comment-217 [...] That doesn’t mean we should under-promise and over-deliver. It means our messages should be authentic. We should be delivering messages that clearly reflect our capabilities and intentions. Hyping a [...] [...] That doesn’t mean we should under-promise and over-deliver. It means our messages should be authentic. We should be delivering messages that clearly reflect our capabilities and intentions. Hyping a [...]

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