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	<title>Comments on: The Power of Social Media&#8230;and an Apology</title>
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	<link>http://deliverbliss.com/the-power-of-social-media-and-an-apology</link>
	<description>The Business of Customer Experience</description>
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		<title>By: Katie Morse</title>
		<link>http://deliverbliss.com/the-power-of-social-media-and-an-apology/comment-page-1#comment-238</link>
		<dc:creator>Katie Morse</dc:creator>
		<pubDate>Tue, 27 Jul 2010 19:16:33 +0000</pubDate>
		<guid isPermaLink="false">http://deliverbliss.com/?p=1996#comment-238</guid>
		<description>We are indeed!&lt;br&gt;&lt;br&gt;Cheers,&lt;br&gt;&lt;br&gt;Katie</description>
		<content:encoded><![CDATA[<p>We are indeed!</p>
<p>Cheers,</p>
<p>Katie</p>
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		<title>By: Tim Sanchez</title>
		<link>http://deliverbliss.com/the-power-of-social-media-and-an-apology/comment-page-1#comment-232</link>
		<dc:creator>Tim Sanchez</dc:creator>
		<pubDate>Fri, 23 Jul 2010 04:48:07 +0000</pubDate>
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		<description>Thanks for the comment Katie. I should have known that Radian6 is listening too. ;)</description>
		<content:encoded><![CDATA[<p>Thanks for the comment Katie. I should have known that Radian6 is listening too. <img src='http://deliverbliss.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
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		<title>By: Katie Morse</title>
		<link>http://deliverbliss.com/the-power-of-social-media-and-an-apology/comment-page-1#comment-230</link>
		<dc:creator>Katie Morse</dc:creator>
		<pubDate>Fri, 23 Jul 2010 04:39:50 +0000</pubDate>
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		<description>This is a PERFECT example of why companies should embrace, rather than shy away from, negative comments (or blog posts, in this case).  Well said!&lt;br&gt;&lt;br&gt;Katie&lt;br&gt;Community Manager &#124; Radian6&lt;br&gt;@misskatiemo</description>
		<content:encoded><![CDATA[<p>This is a PERFECT example of why companies should embrace, rather than shy away from, negative comments (or blog posts, in this case).  Well said!</p>
<p>Katie<br />Community Manager | Radian6<br />@misskatiemo</p>
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		<title>By: Katie Morse</title>
		<link>http://deliverbliss.com/the-power-of-social-media-and-an-apology/comment-page-1#comment-231</link>
		<dc:creator>Katie Morse</dc:creator>
		<pubDate>Fri, 23 Jul 2010 04:39:33 +0000</pubDate>
		<guid isPermaLink="false">http://deliverbliss.com/?p=1996#comment-231</guid>
		<description>This is a PERFECT example of why companies should embrace, rather than shy away from, negative comments (or blog posts, in this case).  Well said!&lt;br&gt;&lt;br&gt;Katie Morse&lt;br&gt;Community Manager &#124; Radian6&lt;br&gt;@misskatiemo</description>
		<content:encoded><![CDATA[<p>This is a PERFECT example of why companies should embrace, rather than shy away from, negative comments (or blog posts, in this case).  Well said!</p>
<p>Katie Morse<br />Community Manager | Radian6<br />@misskatiemo</p>
]]></content:encoded>
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	<item>
		<title>By: Socia media and customer experience &#171; Globalandlocalinfo&#039;s Blog</title>
		<link>http://deliverbliss.com/the-power-of-social-media-and-an-apology/comment-page-1#comment-223</link>
		<dc:creator>Socia media and customer experience &#171; Globalandlocalinfo&#039;s Blog</dc:creator>
		<pubDate>Thu, 22 Jul 2010 08:36:21 +0000</pubDate>
		<guid isPermaLink="false">http://deliverbliss.com/?p=1996#comment-223</guid>
		<description>[...] http://deliverbliss.com/2010/07/the-power-of-social-media-and-an-apology/ [...]</description>
		<content:encoded><![CDATA[<p>[...] <a href="http://deliverbliss.com/2010/07/the-power-of-social-media-and-an-apology/" rel="nofollow">http://deliverbliss.com/2010/07/the-power-of-social-media-and-an-apology/</a> [...]</p>
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